Terms of service

Effective 20 October 2026 · Version 2026-10-20.1

These terms cover luluScanner, operated by Wong Kwok Shing. Contact: support@lulunaka.com. Read our privacy policy for data handling.

Using the app

Local scanning, on-device OCR and document exports are available without a paid subscription. You retain rights to your documents. Only scan, process and share content you have permission to use. Keep your own backups: local documents may be lost if the app is removed, device storage is cleared or the device fails. Membership does not currently provide cloud document backup or sync.

Membership

Registration is free. Keep your sign-in credentials secure and provide an email you control. You may link supported providers to the same account. Accounts and purchases are not automatically merged just because email addresses match. Use the same member account on each supported platform to share subscription access; documents remain local. We may restrict abusive or unlawful use. Contact support if access is restricted incorrectly.

AI

AI is not yet open to normal users. When available, AI requires a verified member account and explicit submission of text. Limited trial points and paid quotas are shown in the app; they are not unlimited, cash or transferable currency. AI can omit, misread or invent information. Check output against your source before applying or relying on it, particularly names, amounts and dates. You remain responsible for edits, decisions and sharing. Do not upload information without the necessary rights or consent.

Subscriptions

Real subscriptions are not yet available. The planned luluScanner Pro monthly base price is US$0.99; the actual local store price, taxes, benefits and billing period must be shown before purchase. No annual plan or store free-trial offer is currently promised. Test Store transactions are simulations and do not charge money.

When enabled, Pro provides the benefits and AI allowance displayed at purchase. Subscriptions renew automatically through the store unless cancelled there. You can manage or cancel through the original Apple/Google store account; access normally continues for the paid period subject to store rules. Refunds and billing disputes follow the store's applicable process and your statutory rights. Restore purchases only for purchases you own. Deleting the app or member account does not cancel a store subscription. Feature or price changes will be disclosed before they take effect as required by the relevant store and law.

Availability and responsibility

We aim to keep the app useful but cannot guarantee uninterrupted services or perfect OCR/AI accuracy. Network services, model availability and store access can change. To the extent allowed by applicable law, the service is supplied as available and we are not responsible for loss caused by relying on unchecked OCR/AI output or failing to keep backups. Nothing here excludes mandatory consumer rights or liability that cannot lawfully be excluded.

Ending use and changes

You may stop using the app or request account deletion at any time. Local documents, third-party billing and required retention are described in the privacy policy. We will date updates to these terms and request acceptance of material changes before new registration or purchases. Before sign-in the app records terms acceptance on that device. Identified members separately confirm the current terms for their account; the backend records the version and server time until account deletion. A device record is never automatically attributed to a different member. Terms acceptance is not consent to AI uploads or advertising. Contact support about these terms. The English and Traditional Chinese versions are provided for convenience; neither removes rights under applicable law.