Delete your luluScanner account

Operator: Wong Kwok Shing · Contact: support@lulunaka.com

Request deletion without the app

Email support@lulunaka.com with the subject luluScanner account deletion, preferably from your registered email address. State that you want your luluScanner member account and associated cloud data deleted. If you use Apple Hide My Email, include the relay address shown on the member screen if known. We will verify ownership before deletion; contact us from another address if you no longer have access to the original email.

Never send your password, one-time verification code or payment card details. This email request can be made without installing the app. We will reply with any verification required and confirm completion or explain a delay.

In the app

Open Settings → Account & luluScanner Pro → Delete account, then confirm and reauthenticate with your existing sign-in provider. The backend queues cleanup after accepting the request. If verification or network access fails, use the email route above.

What is deleted or kept

Deletion removes your Firebase sign-in account, member data and cloud AI request/results records. Scheduled cleanup retries failed work. Hashed trial-claim and deletion records can remain for 90 days; subscription webhook records expire after 30 days. Transaction/budget records needed to prevent double grants, and necessary legal/security records may remain. See the privacy policy for details and provider retention.

Local scans, exported files and backups are not deleted by account removal. Remove these separately on each device or storage location. Membership does not currently sync documents.

Cancel subscriptions separately

Account deletion does not cancel a store subscription. Manage it in Google Play subscriptions or Apple subscriptions using the store account that paid. Cancellation is not a prerequisite for requesting account deletion. Real subscriptions are not yet open; Test Store purchases do not charge money.